Refund Policy

Chinese Medicine and Acupuncture Society of Australia CMASA Refund Policy

Chinese Medicine and Acupuncture Society of Australia (CMASA) is a professional association which provides advocacy on behalf of members for or against legislation that impacts the profession. It also provides opportunities for professional development, networking and information sharing. Only when we work together in collaboration, can we achieve productive outcomes. However, if you wish to cancel your membership, training courses or registered events due to a particular circumstance, this refund policy explains how to cancel and request a refund.

How to Request a Refund

You need to apply for cancellation of the services provided by CMASA, e.g. membership, training courses, conferences or other events. Intention to cancel your membership subscription requires a 14 days’ notice. If you apply for a refund, you will need to apply in writing and provide us with documentary evidence of the reason for the refund. Email your request to the CMASA Head Office at member@cmasaoffice.org. CMASA will assess your request. Where a request to cancel or refund your payment is accepted by CMASA, we will process your refund as follows:

If you cancel your membership subscription within 30 days of joining or renewal, you will receive a full refund for the applicable term, noting that $100 membership application fee for handling is non-refundable.

if you cancel your membership subscription in more than 30 days of joining or renewal, your refund will be calculated on a pro-rata basis from the effective date, noting that $100 membership application fee for handling is non-refundable.

A refund administration fee is applicable and will be deducted from your refund.

Refund due to cancellation of enrolment to training courses or other events will be assessed on individual circumstances.

Important information about bank accounts

If your refund request is approved, we will pay the refund into your nominated Australian bank account. Please ensure your Australian bank account remains valid until after your refund has been paid. However, if you request a refund in respect of a payment made within six months, the refund will be paid back to the account from which the payment was paid. If you request to pay the refund amount into an overseas bank account, an additional administration fee will be charged and deducted from your refund.